UK Shipping: Free standard UK shipping is available for all orders over £99. Standard shipping typically takes 2-4 business days via Royal Mail. Express shipping typically takes 1-3 business days via Royal Mail.
Worldwide Shipping: Global Standard Shipping typically takes 3-6 business day's via DPD. Global Express shipping typically takes 2-4 business days.
Bespoke Items: Your items will be dispatched 3 - 4 weeks after purchase once they have been made. If you have ordered a Bespoke Item, this will be stated in the product description. Please check this before checking out as they are processed immediately.
Please note in the rare event of postage delays, we are not responsible for this as we use external shipping providers. However, we will do our best to assist in these situations.
We operate under a exchange only policy.
If you are not satisfied with your purchase for any reason, we will exchange the item for you (given the item is in adequate condition upon inspection and not used) within a 14 day period.
Custom orders, Longer Length's, Bespoke Blends, Curly hair & Keratin Bonds & Micro Tip's are not eligible for exchanges.
You are responsible for your shipping costs in the event of a exchange.
We are not responsible after postage, so we suggest selecting 'Express Shipping' for secure delivery.
In the event of any agreed product returns for inspection, the items must be returned within 14 days from the date of confirmation.