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Frequently Asked Question's

  • How can I open a trade account?
    You can sign up for a trade account here Once this quick form is filled out, you will receive a welcome email with all of the trade information and the exclusive discount codes. Trade discount is 30%.
  • How long does shipping take?
    Standard shipping takes 3 - 5 business days Express shipping takes 1 - 3 business days International shipping takes roughly 4 - 7 business days The above applies for all stock item's. For Bespoke Orders, these takes 3 - 5 weeks to process.
  • Do you ship worldwide?
    Yes, we offer worldwide shipping now available with Royal Mail.
  • Do you offer Hair Extension training?
    Yes, we have a wide range of fully accredited available. Our Masterclasses are amazing for all levels, and you can learn from the comfort of your own home, on a VIP or group training day in our London HQ! We teach 4 methods of hair extensions: Tapes Nano rings Micro rings Beaded Weft All training courses can be found here: There are also styling Masterclasses and Bespoke Masterclasses available too for anything else you’d like to work on. And we will go through everything you need to know from colour matching, hair origins, blending, and weights of hair.
  • Can I order Bespoke Blends?
    Yes you can. Bespoke Blends are available in all methods, length’s and textures. Just simply select the ‘Custom Blend’ option on the colour drop down menu and enter what they’d like. You can choose highlighted/balayge blend.
  • How do I become an ambassador?
    If you love our brand, product's and education, you can apply to become a brand ambassador for us and earn cash rewards. You can find the information here:
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